Read all about our terms and conditions, as well as information about privacy.

Just Infinity is the sole property of ÉtoileMaastricht.

Adress: Stokstraat 9, 6211 GB Maastricht, Netherlands
E-mail: info@etoilemaastricht.com
Website: www.etoilemaastricht.com
Chamber of Commerce: 52508005,
VAT: NL850476835B01


Payment Policy
The prices of the products and services offered are shown in euro’s, handling and delivery costs included, taxes or other levies are not included, unless differently stated or explicitly agreed upon in writing.

Payment can be made in (one of) the way(s) indicated when placing the order.

The date ÉtoileMaastricht bank account is credited will be considered the date of payment. If the buyer fails to pay, ÉtoileMaastricht has the right to annul the agreement concerned and postpone or cancel all other arrangements related to this agreement.

All ÉtoileMaastricht offers are free of obligations. ÉtoileMaastricht explicitly reserves the right to change its prices. If the prices of the products and services offered should increase between the ordering date and the execution of the order, the buyer has the right to cancel the order or agreement within seven (7) days after the day ÉtoileMaastricht announced the price increase.


Shipping Policy
Products are normally shipped within 2 working days, after payments are received by us. Should the delivery time vary from 2 working days you will be informed via email.
The delivery times quoted by ÉtoileMaastricht are merely an indication. If the estimated delivery time is exceeded, the buyer is not entitled to compensation. The buyer does not have the right to cancel the order or annul the agreement, unless the excess in delivery time is such that he can reasonably be expected not to maintain the agreement. In that case he is entitled to cancel the order or annul the agreement as far as it is necessary.
Only the buyer will be liable for incorrect delivery addresses. Supplying a wrong delivery address may cause extra costs.


Refund Policy
Each piece of ÉtoileMaastricht jewelry is hand-crafted and requires delicate handling. Please follow our recommended care to extend the life of the jewelry so you can enjoy wearing your piece for a very long time.
After each wear, store your silver jewelry in a jewelry box, to prevent silver from oxidizing. If the silver has oxidized, you can clean the silver with a jewel- or silver cloth, or treat the silver with a silver polishing product.


Guarantee
ÉtoileMaastricht guarantees is limited to the guarantee against hidden defects and the guarantee concerning consumer purchases. ÉtoileMaastricht is not liable for damage caused deliberately or by gross neglect. We cannot be held liable for general or more specific indirect damage, whatever its nature, suffered by the buyer.


Complaints:
To be admissible, written complaints have to be sent to ÉtoileMaastricht via info@justinfinity.nl or sales@justinfinity.nl.

  • within three (3) days after placing the order, in case of a non-matching delivery;
  • within three (3) days after discovering the damage, in case of the delivery of a product with hidden faults. In the written communication the damage has to be described and photos illustrating the damage must be added.


Privacy
By ordering goods or services from the internet site of ÉtoileMaastricht or justinfinity.nl the buyer explicitly allows his personal data to be processed for administrative purposes: managing a customer database, recording orders, deliveries and invoices, checking solvency etc.

Personal data will only be processed for promotional purposes, personalized advertising and/or other marketing- related purposes if the buyer explicitly agrees during the processing of his order(s).

ÉtoileMaastricht will never disclose or pass on personal data to third parties, unless explicitly requested to do so by the judicial authorities or when it is legally required to do so.

EtoileMaastricht will always notify the buyer and explicitly ask for his consent before supplying his personal information to a third party. At all times the buyer has the right to view and correct his personal information.